Don't make assumptions — instead, simply try to put yourself in that person's shoes and imagine how she felt. We all make mistakes, and we all have the capability to hurt people through our behaviors and actions, whether these are intentional or not. After a few minutes, however, Catherine picks up on a tiny error and begins to berate Scott. It also gives you a chance to discuss what is and isn't acceptable.
Your client might see this as desperation or a lack of professionalism. Admit Responsibility Next, admit responsibility for your actions or behavior, and acknowledge what you did. Some people struggle to show this courage. Or, you may be following the advice "never apologize, never explain. A few months later, Scott takes a position in another department. It can harm your reputation, limit your career opportunities, and lower your effectiveness — and, others may not want to work with you. But, instead, she lost a talented team member. How to Apologize Appropriately In an article in the Journal of Psycholinguistic Research, psychologists Steven Scher and John Darley present a four-step framework that you can use when you make an apology. We all need to learn how to apologize — after all, no one is perfect. For example, you could say: It also gives you a chance to discuss what is and isn't acceptable. I will do my best to help minimize the delay and ensure costs as outlined above. Last, a sincere apology shows that you're taking responsibility for your actions. Apologize as soon as you realize that you've wronged someone else. She accuses him, and the rest of the team, of not pulling their weight. When you admit that you were wrong, it puts you in a vulnerable position, which can open you up to attack or blame. Consequences of Not Apologizing What are the consequences if you don't apologize when you've made a mistake? First, you will damage your relationships with colleagues, clients, friends, or family. I'm sure this embarrassed you, especially since everyone else on the team was there. Follow her on LinkedIn and SlideShare. Take Responsibility Outline the situation and state your part in it as soon as possible. They might also use it to take advantage of you later. This can strengthen your self-confidence, self-respect, and reputation. First, apologies take courage. When you apologize, you also acknowledge that you engaged in unacceptable behavior. First, an apology opens a dialogue between yourself and the other person. No one wants to work for a boss who can't own up to his mistakes, and who doesn't apologize for them.
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